WhatsApp, Telegram, Instagram, Facebook, email, SMS and live chat — brought into a single shared inbox your whole team works from. Built and hosted in Ethiopia by Lemat Technology.
No credit card. We reply within one business day.
From Lemat Technology — delivering for Ethiopia's largest institutions
Twelve channels feed one inbox. Your agents learn a single screen — not twelve apps.
Built on proven open-source foundations, deployed and supported by Lemat Technology.
One queue for the whole team, with the guardrails that stop two agents replying to the same customer.
Route, tag and escalate without anyone touching a mouse. Repetitive sequences collapse to one click.
Save your best answers and drop them in with a slash command. New agents sound like veterans.
Every customer's full history in one profile, no matter which channel they arrived through.
Know your real response times and whether customers were actually satisfied — per agent, team and inbox.
Publish a self-service knowledge base so the easy questions answer themselves, on your own domain.
A fast, brandable widget for your website — colours, position, greeting and pre-chat form all yours.
Wire Lemat Hub into your core banking, ERP or CRM. Everything the dashboard does, the API does.
Separate departments into teams, and keep each agent scoped to the inboxes they're meant to see.
Foreign support platforms put every conversation your customers have on servers you don't control, under laws you didn't write. Lemat Hub doesn't.
Conversations, contacts and attachments live on infrastructure here — not in a foreign region.
No foreign currency, no international card, no forex approval to renew a subscription.
Engineers in Addis Ababa, reachable in Amharic and English — not a ticket queue eight hours behind.
Full data export whenever you ask, and a private on-premise deployment if your regulator requires it.
Every plan includes all channels and unlimited conversations. You pay for agent seats.
For small teams handling their first support channels.
Billed annually · minimum 2 agents
For teams that need automation and real reporting.
Billed annually · minimum 5 agents
For banks, insurers and government institutions.
Annual contract · SLA-backed
Prices exclude VAT. Non-profit and educational discounts available.
Tell us a little about your team and we'll set up your workspace. No credit card, no commitment.
On servers operated by Lemat Technology in Ethiopia. Conversations, contact records and file attachments stay on that infrastructure. For institutions whose regulator requires it, we also deploy Lemat Hub entirely inside your own data centre.
Yes. The live chat widget carries your colours and greeting, your help centre runs on your own domain, and outbound email comes from your address. Ask us about full white-labelling of the agent dashboard.
In Ethiopian Birr, by bank transfer or local payment. No foreign currency and no international card required. Enterprise agreements are invoiced annually.
Yes — that is Lemat Technology's core business. Lemat Hub exposes a full REST API and real-time webhooks, and our engineers build the integration with you as part of an Enterprise engagement.
You export everything — conversations, contacts and attachments — and we delete our copy on your written confirmation. There is no lock-in clause and no export fee.
Yes, included on every plan. We run a live walkthrough in Amharic or English and leave your team with written guides.
14 days, with your real channels connected and no credit card. If it isn't a fit, we switch it off and delete the workspace.
Join the Ethiopian institutions modernising how they talk to their customers.